Privacy Policy & Terms

Privacy Policy

We respect your privacy. Information you share with SHAMROK (such as your name, business info, and call data) is used only to deliver and improve our receptionist service. We do not sell your data. Call recordings and transcriptions may be stored securely for quality and training. You control what customer information is shared with us, and you may request deletion at any time. For details on data handling or deletion requests, contact hello@shamrok.com.

Terms of Service

• Service is provided on a subscription basis, billed monthly.
• Overage minutes are billed as listed in the pricing page.
• Service may be impacted by third-party networks or carriers, which we do not control.
• You are responsible for providing legally required caller notices and consents.
• SHAMROK may update features or terms at any time, with notice posted here.

Service Agreement

• SHAMROK will answer calls on your behalf, route them per your instructions, and provide summaries.
• Setup fee covers call flow design, greeting configuration, and initial testing.
• Month-to-month; cancel anytime before the next billing cycle.
• The 90-day missed-call reduction guarantee applies if your missed-call rate does not improve compared to your baseline. Remedy is one month of service credit.
• No guarantee is made regarding revenue or appointment volumes.

Data Processing Addendum (DPA)

• SHAMROK acts as a processor of your call data.
• You are the controller and responsible for compliance with local laws (e.g., informing callers).
• Data is stored on secure cloud servers and may be transferred or processed outside your region.
• SHAMROK maintains administrative, technical, and physical safeguards.
• Upon termination, data is deleted within 30 days unless legally required to retain.

Acceptable Use Policy

You may not use SHAMROK to:

• Engage in unlawful, harassing, or deceptive calls.
• Violate privacy, telemarketing, or spam regulations.
• Share credentials or access improperly.

Violation may result in suspension or termination.

Uptime & Service Level

We target 99.9% uptime. Outages caused by carriers, internet providers, or force majeure events are excluded. Status updates are published on our status page.

Support Policy

• Starter: responses within 1 business day.
• Growth: same-day responses during business hours.
• Scale: priority responses within 4 hours.

Support available via email: hello@shamrok.com.

Disclaimer

SHAMROK provides AI-assisted receptionist services. Performance may vary by network and usage. Features marked as “coming soon” are roadmap items and not yet available. See Terms for details.