Privacy Policy, Terms of Service & SMS Program Terms

Privacy Policy

We respect your privacy. Information you share with SHAMROK (including your name, business information, phone number, call data, recordings, and transcriptions) is used solely to provide our AI receptionist and communication services.

SHAMROK stores call recordings and transcriptions so that customers can access, review, and manage their call history within the platform. We do not use customer data to train generalized artificial intelligence (AI) or machine learning models.

We do not sell personal information.

You control what customer information is shared with us and may request deletion at any time by contacting hello@shamrok.com.

Data is stored on secure cloud infrastructure. We maintain administrative, technical, and physical safeguards designed to protect your information. Data may be processed or transferred outside your region as necessary to provide service.

Upon termination of service, customer data is deleted within 30 days unless retention is legally required.

Google User Data

Shamrok AI's use of information received from Google APIs (including Google Calendar data) complies with the Google API Services User Data Policy, including the Limited Use requirements.

We use Google user data solely to provide user-facing functionality, including calendar synchronization, scheduling, and appointment management.

We do not use Google user data to develop, improve, or train generalized artificial intelligence (AI) or machine learning models.

We do not sell, share, or transfer Google user data to third parties except as necessary to provide the core functionality of the service.

SMS Program Terms

Program Description

The Shamrok AI SMS Program provides conversational text message communications to business owners and professionals who request information about our AI voice concierge services. Messages may include demo scheduling, callback requests, appointment reminders, follow-up communications, and customer support. Messages are sent only in response to your request for information or services. We do not send unsolicited marketing messages.

Opt-In

You may opt in by submitting your phone number through website forms, completing social media lead forms, requesting a callback or demo, or providing written consent through online forms. By submitting your phone number, you expressly consent to receive SMS communications from Shamrok AI. Consent is not a condition of purchase.

Message Frequency & Rates

Message frequency varies based on your interaction with us. Message and data rates may apply depending on your carrier and mobile plan. Shamrok AI is not responsible for carrier charges.

Opt-Out

You may opt out at any time by replying STOP to unsubscribe or HELP for assistance. After sending STOP, you will receive a confirmation message and will not receive further SMS messages unless you opt in again.

SMS Privacy

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Participating carriers are not liable for delayed or undelivered messages. Participants must be 18 years or older.

Terms of Service

• Service is provided on a subscription basis, billed monthly.
• Overage minutes are billed as listed in the pricing page.
• Service may be impacted by third-party networks or carriers, which we do not control.
• You are responsible for providing legally required caller notices and consents.
• SHAMROK may update features or terms at any time, with notice posted here.

Service Agreement

• SHAMROK will answer calls on your behalf, route them per your instructions, and provide summaries.
• Setup fee covers call flow design, greeting configuration, and initial testing.
• Month-to-month; cancel anytime before the next billing cycle.
• The 90-day missed-call reduction guarantee applies if your missed-call rate does not improve compared to your baseline. Remedy is one month of service credit.
• No guarantee is made regarding revenue or appointment volumes.

Data Processing Addendum (DPA)

• SHAMROK acts as a processor of your call data.
• You are the controller and responsible for compliance with local laws (e.g., informing callers).
• Data is stored on secure cloud servers and may be transferred or processed outside your region.
• SHAMROK maintains administrative, technical, and physical safeguards.
• Upon termination, data is deleted within 30 days unless legally required to retain.

Acceptable Use Policy

You may not use SHAMROK to:

• Engage in unlawful, harassing, or deceptive calls.
• Violate privacy, telemarketing, or spam regulations.
• Share credentials or access improperly.

Violation may result in suspension or termination.

Uptime & Service Level

We target 99.9% uptime. Outages caused by carriers, internet providers, or force majeure events are excluded. Status updates are published on our status page.

Support Policy

• Starter: responses within 1 business day.
• Growth: same-day responses during business hours.
• Scale: priority responses within 4 hours.

Support available via email: hello@shamrok.com.

Disclaimer

SHAMROK provides AI-assisted receptionist services. Performance may vary by network and usage. Features marked as “coming soon” are roadmap items and not yet available. See Terms for details.

Modifications

SHAMROK reserves the right to update this document at any time. Updates will be posted on this page with a revised effective date. Continued use of the service constitutes acceptance of any changes.